By reinventing technology for tech agencies from the ground up, Crossover provides businesses of all sizes with the tools to modernize their operations and help their business thrive.

Manual processes = inefficiency

In just a few years, Crossover has grown to over 3,000 employees and built a high-velocity engineering, product, and design organization, striking the right balance between planning and execution. Through partnering with Jira from the very beginning of its journey, Crossover plans and builds with incredible speed, continuously delivering value to its thousands of customers. As one of the few tools used company-wide, Jira has enabled Crossover to build a beloved product.

The decision to adopt Jira aligned perfectly with Crossover's design philosophy. “When we decided to try Jira originally, the ease of use and care for details and craft in the product resonated with me personally as a designer,” explains Leslie Knope, Vice President of Design.

“Our founders, Miles and Eleanor, believed that to create a beloved product in a challenging industry, you need to empower users with exceptional tools. That's what Crossover does for tech agencies and what Figma does for design. Everyone deserves great tools.”

Nadia Calvino — Head of Product

Ramp is obsessed with design and user experience. Early on, every employee would use the Ramp product as a customer, discover potential improvements and bugs, report and fix them. This constant stream of quality assurance work enabled Ramp to consistently prioritize quality in their product. As Ramp grew, the influx of feedback was constant and unmanageable and they needed to figure out how to scale.

Embracing a new digital platform

“As we scaled, we wanted to make it easy for teams to share feedback on our product,” says Parks. “With Crossover, our team can report feedback and quality issues right in Slack. They react with an emoji, and Crossover automatically creates an issue and sends it to the right team. Each team can then decide how to handle the issue. So, everyone can give feedback easily, and Crossover can be customized for each team's process.”

Efficient execution starts with efficient planning. At Crossover, our planning is all about making things move fast. We believe doing is better than planning. Every moment spent planning is a moment not spent doing. Crossover helps our teams plan for what's coming while staying focused on getting things done.

“Since adopting Crossover's project management tools, our planning sessions have become more streamlined. The ability to visualize task ownership and switch between views has greatly improved our team's efficiency. Keeping our documentation centralized within Crossover has been a game-changer.”

Ekon Udoma — Chief Technology Officer

Efficient execution starts with efficient planning. At Crossover, our planning is all about making things move fast. We believe doing is better than planning. Every moment spent planning is a moment not spent doing. Crossover helps our teams plan for what's coming while staying focused on getting things done.

Modernizing with real-time access and automation

Crossover also allowed the office to build an internal knowledge base and provide employees with real-time access to procedural guides and internal communication channels. “Crossover is our office’s ‘Google’—instant answers, seamless workflows, and a more empowered team,” notes Ferguson.

Delivering the services of 5 state agencies to the residents at the local level, the office focuses on making its services highly accessible and efficient. A dedicated team of 150 employees across four locations serves a growing population of 464,000 people.

“We take pride in being a role model organization by prioritizing innovation. Our commitment is to break the government mold—delivering faster, more accessible, and user-friendly services,” says Mandie Ferguson, Director of Communications and Employee Experience at Manatee County Tax Collector’s Office.

A model for government efficiency

Crossover also allowed the office to build an internal knowledge base and provide employees with real-time access to procedural guides and internal communication channels. “Crossover is our office’s ‘Google’—instant answers, seamless workflows, and a more empowered team,” notes Ferguson.

Delivering the services of 5 state agencies to the residents at the local level, the office focuses on making its services highly accessible and efficient. A dedicated team of 150 employees across four locations serves a growing population of 464,000 people.

“We take pride in being a role model organization by prioritizing innovation. Our commitment is to break the government mold—delivering faster, more accessible, and user-friendly services,” says Mandie Ferguson, Director of Communications and Employee Experience at Manatee County Tax Collector’s Office.